Information Exchange and Induced Cooperation in Group Decision Support Systems

Information Exchange and Induced Cooperation in Group Decision Support Systems

Groups are becoming increasingly important in organizations, and they use electronic groupware to facilitate communication and workflow. The author usesa2x2laboratoryexperimentwith96participantstoevaluatetheinteraction between communication channel and incentive structure when groups have to solve a mixed-motive task.The communication channel variable has two values: face-to-face (FTF) communication and computer-mediated communication (CMC).Also,the incentive structure has twovalues:group-based and individual-based values. This article compares the performance and informationexchangetruthfulnessofgroupsunderthesedifferentexperimental conditions. The author utilizes a game theory perspective to study the behavior of members in these groups. The results indicate that communication channel and incentive structure mitigate strategies that lead to decision choices and information exchange truthfulness among members in a group.
Keywords: negotiation; group decision support systems; communication channel; incentive structure; game
Many organizations embrace the concept of being virtual (Handy & Mokhtarian, 1996) and rely on team- or group-based problem solving while they communicate electronically.Hence,it is important to understand organizational structures and processes that influence the use of informationbased decision and communication aids such as group decision support systems (GDSS). These tools can support communication and decision making in virtual organizations. This article studies how incentive structures can mitigate the influence of the communication channel in virtual organizations.Thedependentvariablesthatwestudyincludeperformance,information exchange truthfulness,and game theoretic decision strategies

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